GotHandld Privacy Policy

Kos Design Group Ltd. (operating as "GotHandld," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit gothandld.ca, contact us, or interact with our SMS messaging program.

1. Who we are

GotHandld is a missed-call text-back service for trades businesses, operated by Kos Design Group Ltd., an Alberta corporation. GotHandld is a registered trade name of Kos Design Group Ltd.

2. Information we collect

When you contact us, sign up for our service, or opt into our SMS messaging program, we may collect:

• Name and business name
• Phone number
• Email address
• Information about your trade or business
• Communications you send us (texts, calls, emails, form submissions)

3. How we use your information

We use your information to:

• Respond to your inquiries and support requests
• Provide our missed-call text-back service
• Send appointment confirmations, reminders, and responses to service inquiries
• Send service updates and, where applicable, occasional promotional messages
• Improve our service and operations
• Comply with legal obligations

4. SMS messaging program

When you opt into our SMS program (by texting us, providing your number on our website, or replying to a message), you consent to receive SMS messages from us. Message frequency varies based on your interactions with our service. Standard message and data rates may apply.

By opting into our SMS services, you represent that you are at least 18 years of age.

You can opt out at any time by replying STOP. For help, reply HELP. See our Terms & Conditions for full SMS program terms.

5. Information sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or trade your personal information. We do not share data with affiliates or partners for their own marketing purposes.

We may share information with service providers who help us operate our business (such as SMS delivery providers, hosting providers, and payment processors). These providers are contractually bound to protect your information and use it only for the purposes we specify.

6. Data security

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption for form submissions on our website. While no system is perfectly secure, we follow industry best practices.

7. Children's privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

8. Your rights

You may request access to, correction of, or deletion of your personal information by contacting us at the address below. Residents of certain jurisdictions may have additional rights under applicable privacy laws, including Canadian privacy legislation.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision.

10. Contact us

For questions about this Privacy Policy or our privacy practices, contact: